$0 account balance, other issues reported

Bank of America customers reported having trouble accessing their bank accounts for at least a few hours Wednesday.

Reports of problems peaked around 1 p.m. ET, when about 20,266 outages were reported, according to the Downdetector website.

People have complained that their account balances are not visible on the app while others said they can access their accounts but see a $0 balance.

“The app is not working and online banking shows yesterday's balance,” a user said on Downdetector.

“BoA access to both the app and the browser is at least partially closed for us,” said another user. “Now we can see some accounts, but not all. And the transfer between accounts function is non-functional for all accounts.”

Bank of America told USA Today later Wednesday that “these issues are being addressed and largely resolved.”

“We apologize for any inconvenience,” the company said.

Fernando Cervantes Jr. is a trending news reporter for USA Today. Contact him at fernando.cervantes@gannett.com and follow him at X @fern_cerv_.